Delivery

• Depending on the destination delivery may take 1-3 working days
• Orders placed before 8:00 am will be dispatched on the day. After that, orders will be shipped the next day.
• Please note that delivery targets are a guide only and we do not guarantee that your item will arrive within the delivery target
• For rural addresses in NZ, please allow for an extra 1-2 days for delivery.
• Weekends and public holidays are exempt from the delivery period
• Expect delays to unexpected weather, out of stockage, incorrect address, etc.

Delivery Fee

Delivery fee is calculated based on the weight of order.
Free delivery over NZD 140

Click and Collect

Products with the Click and Collect label can be purchased and picked up directly at the Atomy NZ office, with no delivery fee.
Click and Collect is available Monday to Friday, 10:00 am to 5:30 pm (excluding public holidays).

Change delivery address

• You must contact the customer support centre at atomy_nz@atomypark.com. You cannot change the shipping address once your order has been shipped.

Method of Payment

• Credit card

Credit Cards Accepted

• Visa / Mastercard

Order Cancellation

• You can cancel your order except between 8:00~10:30 am NZT at Shopping mall > My Atomy > Order/Shipping.
• Orders cannot be cancelled once shipped. You have to go through the return process.
• For more inquiries, contact Customer Support Centre.

Payment date

• Payment date cannot be changed once the order has been processed

Atomy Returns/Exchange/Delivery Policy

Our returns policy is in addition to your rights under the New Zealand Consumer Law because we want you to be satisfied with your purchase. Please read the following carefully to ensure you are fully aware of your rights under this policy and our obligations to you.

Returns

You are not satisfied with Atomy products you purchase, you may return them within 30 days from the date of purchase. Atomy will make a full refund of the purchase price subject to:

a. All products can be returned if they are in the same condition as at the time of purchase including the product packaging or if you found a defect in the product.

b. If you return an item due to a simple change of mind, we do not refund the shipping cost. If you received it with free shipping, we will refund the amount except for the shipping cost.

c. The form of the refund will be based on the original form of payment. Instead of a refund, we may choose other alternatives such as a product credit. The return of products may affect your eligibility to receive bonuses and your Mastership, and if bonuses have already been paid on the returned product, then we will recoup your bonuses.

d. We will exchange the products if the delivery is incorrect or the products are defective for orders purchased directly from us within 30 days from the date of purchase.

e. You must comply with the following procedures in order to receive a refund or exchange.

Exchange

Atomy will accept product returns and provide you with an exchange, refund or repair where:

You are not satisfied with Atomy products you purchase, you may return them within 30 days from the date of purchase. Atomy will make a full refund of the purchase price subject to:

a. The product is faulty or is not of acceptable quality, or

b. Significantly different to those shown or described to you, or

c. The product is not fit for its intended purpose, or

d. The product is unsafe, and

e. You can present your Atomy receipt, online tax invoice or other adequate proof of purchase.

Atomy may elect to return the product to the manufacturer to determine the nature of the problem. Atomy reserves the right not to offer an exchange, refund or repair where the item fault is a result of misuse or neglect.

Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair goods. Our goods come with guarantees that cannot be excluded under the New Zealand Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Compensation Plan Awards

Upon return of a product any awards that would otherwise be applied to a Member purchase is not applied or if already awarded, retracted by Atomy.

Damage Via Postage

Even though great care is taken in the postage process, if your item/s arrives damaged, please contact our Customer Support Team to assess the damage and to work out a solution. You may be requested to provide of photograph of your item/s and /or delivery package to aid a speedy resolution.

Return and Exchange Process

You must first obtain prior approval from Atomy to exercise your return or exchange rights, and any failure obtain this approval will result in denial of your claim and return of the product at your expense. Where approved, You must return the product to Atomy New Zealand Limited during office hours and any return transport costs (if any) must be paid by you unless the product purchased was defective.